This page contains information on upcoming events and webinars. OCTN members are welcome to submit upcoming events notices that would be of interest to other community transportation stakeholders. Members are also encouraged to participate in OCTN webinars so as to learn about various community transportation topics and initiatives, as well as network and engage with other members. You may even want to present on your own local CT initiative! To learn more, please email us at:

OCTN Webinar Series – Addressing CT within Current Contexts

November 1 to December 31, 2018 / Online - Cost: Free

1) OCTN Peer-Sharing Session

Date: Thurs. Nov. 22, 2018 – 1:30-2:30pm (EST)

Description: Community Transportation (CT) in Ontario and across Canada is currently being affected by a lot of change within several different contexts (e.g., economic, technological, political, etc.). This session will provide OCTN members, and others working in and around community transportation, with the opportunity to network and share information, strategies and/or opportunities being employed so as to continue to move initiatives forward, in spite of changing circumstances.

This peer-sharing session will kick-off a 3-part webinar series on the theme of Addressing CT within Current Contexts. The second session will focus on technology, and the third session will be a follow-up to the OCTN In-person Forum being held in Cobourg on Dec. 5th (see below for more information on these other sessions).

* To access the webinar slides & video recording, click here and look under Webinar Archives.

2) The Impact of Technological Advances on Community Transportation

Date: Wed. Nov. 28, 2018 – 1-2pm (EST)

Description: Transportation in our communities is changing, as new ride services such as Uber are expanding, and vehicle connectivity and automation is rapidly developing. These new technologies promise both opportunity and unique new risks. Autonomous vehicles and other transportation developments could reduce traffic, help solve parking challenges, and improve mobility for those who need it. But they could also cause new problems. The results we get will depend on choices communities make now before these technologies arrive.

In this webinar David Thurlow, of the consulting group Harmonize Mobility, will deliver an overview of the new transportation technologies headed for our towns & cities and discuss ideas for how these might be integrated in ways that benefit both urban & rural communities. Discover what has been learned from pilot projects in other areas, and consider regulatory options that put your municipality in the driver’s seat.

* To access the webinar slides & video recording, click here and look under Webinar Archives.

3) Using Collaboration to Deal with Challenges

Date: Thurs. Dec. 13, 2018 – 2-3pm (EST)

Description:  This session will wrap-up the webinar series and include presentations on Quinte Access and Connecting Northumberland. These two Community Transportation (CT) services in south eastern Ontario have been in operation in various capacities over the last 30 years. One of the keys to their success and survival has been ongoing collaboration and coordination with community partners and other CT programs. Shelly Ackers and Anne Newman will speak about their experiences and lessons learned, with questions and discussion to follow. If you would like to pose a related topic or question to be discussed, feel free to email us in advance at:

To register for the Collaboration to Deal with Challenges webinar click here.


OCTN Training - Professional Dispatching and Scheduling (PDS)

November 15 to December 31, 2018 / Guelph, ON

Date: Mon. Dec. 3, 2018

Location: Holiday Inn - Guelph, ON

Cost: $100.00 per person * Coffee break & lunch provided

Description: The OCTN is offering a 1-day training session on Professional Dispatching and Scheduling (PDS). The PDS training program focuses on operational efficiency as well as customer service techniques. Those who successfully complete this course will have developed their expertise in maximizing the efficient delivery of demand-responsive transportation, conveying riders' requests into affordable and appropriate trips, and in making effective use of their system's transportation resources.

The Professional Dispatching and Scheduling training session will cover the following topics:

  • Relationship Among Reservationists, Schedulers and Dispatchers
  • Customer Driven Service
  • The Reservationist
  • The Scheduler
  • The Dispatcher
  • Dispatch Emergency Policies and Protocols

Instructor: Chris Zeilinger is Assistant Director at the Community Transportation Association of America (CTAA), where he has worked since 1988. His areas of activity at CTAA encompass an array of technical assistance, training and professional development, transit technology, and helping guide the association’s policy agenda around topics of public transportation planning, programming and community participation.

Register for the PDS Training here. NOTE: This session is limited to 20 persons and will be held depending on interest.