CT Projects in Southern Ontario

Southern Ontario Map

Grant Recipients Partner Community Organizations


  • Caledon is implementing an expansion of an existing transportation program provided by Caledon Community Services (CCS).
  • The expanded program is serving residents in Caledon who are not eligible for Caledon’s specialized transit service and who have no other means of transportation. 
  • Rides are provided for medical appointments, training, and social service programs from 6:00 a.m. to 6:00 p.m. Monday to Friday with pick-ups in Bolton, Palgrave, and other origins to Orangeville, Etobicoke, and other destinations. 
  • The multi-service agency, Caledon Community Services, includes a health service agency (LHIN-funded), a social service agency, a seniors’ organization and a registered charitable organization.


  • Routes Connecting Communities (local not-for-profit volunteer driver program) in partnership with the Town of Georgina, is creating a Georgina-centric Community Transportation Program using a Brokerage – Central Coordination Model
  • The project includes building a network of vehicles enabling Routes to dispatch the most efficient, cost effective option for residents. Included in this network will be a bus operated by Georgina Trades Training Inc (GTTI) as well as other community partners.
  • Routes will also be facilitating coordinated scheduling of programing in Georgina, including at The Link (a local community hub) and to other destinations. The objective being to maximize productivity while minimizing duplication. 
  • The project includes implementing dispatch software to coordinate the scheduling of transportation services for their volunteer drivers, network of vehicles and with its partner organizations.  
  • Routes Connecting Communities Inc. (local not-for-profit volunteer driver program)
  • Georgina Trades Training Inc. (GTTI)
  • Learning Centre for Georgina, 
  • Georgina Public Libraries
  • Yorkworks Employment Services (social service agency)
  • United Way of York Region
  • York University Knowledge Mobilization Unit

Grey County

  • Grey County is enhancing its existing public transportation service, Moving Grey-Bruce (MOVIN’GB), by expanding service to seniors and persons with disabilities in underserved areas of northeastern Grey County and partnering with three additional agencies. 
  • Service is provided by the lead agency, Home and Community Support Services Grey-Bruce, and partnering service providers.  Trips are scheduled through transit software that coordinates and dispatches rides to better utilize drivers and resources.
  • There is also a single point of access to service via a centralized 1-800 telephone number. 
  • Grey County is working with Bruce County staff to potentially expand service to residents on the Bruce Peninsula.
  • Home and Community Support Services of Grey-Bruce (HCSS G-B) (multi-service organization)
  • Saugeen Mobility and Regional Transit (SMART)
  • Grey County Social Services –Ontario Works Van Program (existing service that transports Ontario Works Clients)


  • Hamilton is collaborating with the specialized transit agency, Disabled and Aged Regional Transit Service (DARTS), and three community agencies to provide transportation to seniors and older adults in the communities of Flamborough, Ancaster, and Glanbrook, where there is limited or no public transportation. 
  • The Project provides bi-weekly service for shopping and social events and an Event Bus for special local events. 
  • Disabled and Aged Regional Transit Service (DARTS Transit)
  • Flamborough Information and Community Services and Ancaster Community Services (registered charitable organizations)
  • Glanbrook Home Support (seniors’ organization)


  • Lennox-Addington is expanding its existing transportation service, and a centralized transportation dispatch system, the Trans Hub.  The service, operated by Lennox and Addington Seniors Outreach Service, is providing service to 5 additional agencies:  L&A Mental Health & Addictions Services, Napanee Area Community Health Centre, Prince Edward and L&A Social Services, Family and Children Services and ODSP.
  • Funding is also being used to recruit and train more volunteer drivers. 
  • The Project is aimed at serving families with children and workers.
  • Lennox & Addington Seniors Outreach Service Inc. (L&A SOS)

Northumberland County

  • The County of Northumberland is partnering with Community Care Northumberland (CCN), to expand its specialized transportation and volunteer transportation. 
  • The Project implemented a new rural route in Hamilton Township to connect to the centres of Cobourg and Port Hope. The CCN has increased the hours of operation for its existing transportation program by providing service in the evenings and on weekends for medical trips and special events. 
  • Northumberland is planning a second phase to expand service to Brighton and Port Hope (Ward 2).
  • Community Care Northumberland

Peel Region

  • Peel Region TransHelp is partnering with CANES Community Care agency to provide round-trip, cross-boundary medical trips from Peel Region to Oakville and Toronto for Peel residents and CANES clients.
  • This service eliminates long and complicated transfers between systems for seniors and persons with disabilities.  TransHelp also provides CANES clients with in-region trips.
  • The Peel Region Project is integrating the booking and scheduling of trips of both providers onto the same Information Technology software platform, thereby increasing efficiencies in both booking and dispatch. 
  • Peel TransHelp
  • Canes Community Care (health service agency with community partners)


  • Pelham, in partnership with a school bus operator, is providing an inter-municipal transportation service that connects Pelham residents to Niagara Regional Transit and GO Transit service to Niagara College in Welland, and Brock University in St. Catharines. 
  • The Pelham project is also increasing the capacity for accessible door-to-door service.  Niagara Region Specialized Transit provides accessible trips from Pelham to destinations outside of Pelham.  This has relieved Pelham Cares, the partnering organization, to provide more rides within Pelham and to assist clients in applying for specialized services.
  • Pelham Cares Inc. (social service agency)
  • DanNel Coach Lines (school bus operator)


  • Prescott-Russell is increasing the capacity of its existing coordinated service by purchasing a van, hiring driver, and vehicle location technology.
  • CT service focuses on providing transportation to patients and clients with high needs.  The Project is aimed at reducing the number of emergency medical calls by improving access to medical services of high needs populations.
  • Champlain Community Transportation Collaborative, Services Communautaires de Prescott-Russell, Carefor - Health & Community Services, Health Link 1 (includes a number of health service providers), Emergency Services of Prescott-Russell, Family Health Team of Plantagenet, Hawkesbury & District General Hospital (health service agencies)
  • Community Support Coalition - Eastern Counties
  • Champlain LHIN

Simcoe County

  • Simcoe County is implementing a Coordinated Transportation Portal that provides community-based transportation service providers in the county with a web-based coordinated intake/booking/one-time referral system to identify transportation availability between agencies. 
  • The portal enables community transportation agencies to provide rides to clients who are registered with another agency. 
  • The Project includes implementing 211 as a central contact number for individuals who are not currently associated with a community support agency.  The central contact will facilitate referrals to the appropriate service provider agency based on the client’s needs.
  • Barrie Area Native Advisory Circle
  • Helping Hands Orillia, Canadian Red Cross, Community Connection 211, Community Reach North Simcoe (registered charitable organizations)
  • North Simcoe Muskoka LHIN


  • Tillsonburg is implementing a new low-cost transportation option, T: GO CALL-N-RIDE, a flex-route service that provides rides to residents of Tillsonburg, Monday to Friday, 6:15 a.m. to 4:30 p.m., with flexible routing based on demand. 
  • This new service complements existing specialized transportation, by serving residents who do not require accessible transportation, thus increasing capacity on the specialized transit service for persons with disabilities who need accessible service.
  • The Project implemented transit scheduling software and web-enabled trip booking and payment.
  • Community Living Tillsonburg (social service agency)
  • Tillsonburg & District Multi-Service Centre (registered charitable organization)
  • Tillsonburg Community Services Initiatives and Community Advocates Tillsonburg (not-for-profit organizations)
  • Stonebridge Community Services (health service agency)
  • Why Wait (taxi company)

Waterloo Region

  • The Waterloo Project is partnering with Community Care Concepts and Family Resources Centre to integrate existing transportation services and improve service to the residents of the Township of Wilmot, which currently has no conventional transit service. 
  • The project provides peak period, flex-route, rural bus service between Wilmot and Kitchener so that residents can access employment, education, medical facilities, and other services.
  • Grand River Transit (existing transit service; operates its own service and contracts BusPLUS services to Hendry Coach Lines)
  • Kiwanis Transit (public transit)
  • Wilmot Family Resource Centre (registered charitable organization)
  • Community Care Concepts of Woolwich, Wellesley & Wilmot (social service agency)
  • Township of Wilmot (other municipality)

York Region

  • York Region Transit (YRT), in partnership with Community and Home Assistance to Seniors (CHATS), is providing an on-demand service for residents living in the rural areas of the region who are not within walking distance of York Region’s bus stops. 
  • The on-request service, Dial-a-Ride (DAR) North, connects residents to and from YRT/Viva bus stops in East Gwillimbury and Georgina.  Customers can transfer to and from the DAR service to conventional YRT/Viva on one transit fare. 
  • Initial DAR service boundaries is set at 1-4 kms from existing bus routes, with planned expansion of the service area to go beyond 1-4 kms. 
  • Community and Home Assistant to Seniors (CHATS, registered charitable organization
  • York Region Transit (YRT, existing transit service)